Shipping and Returns

Australian Customers

All orders deliverable in Australia are charged at Australia Post rates plus postage and handling.

International Customers

• Calculations are based on the gross weight of individual parcels. Charges are automatically calculated by the shopping cart on check-out.
• Postage quoted at checkout does not include insurance for the contents of your package. If you would like your order insured please write that in the comments box or email us so we can advise you of the extra cost of Registered Post.  We take no responsibility for loss of order in the postal system unless you have them insured.

When will my order be shipped?

• Weekdays: Orders will normally be shipped within 48 hours if all items are currently in stock. If an item is out of stock or unavailable, you will be contacted to advise how long it is likely to be. 
• Weekends: Your order will be processed on Monday & then shipped within 48 hours.

Lost Orders - Shipping Disclaimer

• Unless the buyer elects to take and pays for the Registered Mail option, Craftpaks is not liable to replace or refund any items lost or damaged during transport.  We will however lodge a customer complaint form to Australia Post on the customer's behalf - they investigate the loss and may refund a maximum of $50 if they deem it to be legitimate (this takes many months).
• Express Post has a tracking number. However, standard Express Post insurance is limited to the cost of the postage only and can only be refunded when Australia Post refunds the postage charge to us. It does not include insurance on the contents of the parcel so orders sent by this method are at the risk of the purchaser.
• Registered Post is trackable and insured to the full value of the item including postage - claims for lost parcels are processed by Craftpaks and orders will be replaced immediately Australia Post advises that a parcel has been deemed missing.

Returns

All returns will be considered on a case-by-case basis. To return products for credit please phone or email us within 7 days of receiving your goods. Products need to be returned to us within 14 days in original condition if your return is to be accepted. Fabric and Sale items cannot be returned for credit. A credit voucher will be issued for use with your next order when items are returned as not suitable.  If items are faulty or wrongly supplied then a credit or refund will be issued.  ​

Errors

When you have received your order please check it carefully and let us know if you find any errors. We do check each order carefully, however occasionally mistakes do occur despite our best intentions. We will always happily rectify errors immediately once advised.